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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Sheryl Morton

Sheryl Morton

October 18, 2024

5  out of  5
rating by Sheryl Morton
"Bobby and his team are so caring of me. They thoroughly explain the policy and immediately follow up on any questions. They have pulled me through with care in times of trouble."
We responded:
"Sheryl, Thank you so much for the review. Clients don't come any better and so grateful you are here with us. Bobby"
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Trevor Bosworth

October 2, 2024

5  out of  5
rating by Trevor Bosworth
"You're a person here and not a number. Awesome service and great staff!"
Profile photo of Bobby Peterson

Bobby Peterson

September 16, 2024

1  out of  5
rating by Bobby Peterson
"I really used to like this office, I have been going to Bobby for over 20 years, his office staff didn't do their job after talking to them which cost me $130 dollar more for last month, when I contacted them the office lady told me it would take 2 to 3 days and after a week I called them back again to be told she wouldn't be in for another 15 minutes or so again I called back two days later and talked to Bobby which I was told by him his office lady wouldn't have told me 2 to 3 days, so after being called a liar I left his office and will never go back, so just a heads up if you ever call his office with a problem or complaint I would record the conversation so you have proof of what was said. Sorry it comes up as Bobby, my name is James Peterson and what do you know he was more worried about my name not being correct, but anyways the biggest problem is I had to call your office 3 times to get a response or have you guys do your job that your paid to do, you probably have so many clients that you feel like you dont need to take care of your clients like you used to, shame on you and your office personal for not caring like you used to."
We responded:
"James, I'm sorry you aren't willing to put your name on here. I'm sorry we couldn't satisfy your needs for you. We have consistently had the lowest cancellation rate in the industry and strive to make sure our clients are taken care of. There are very small number of clients that will never be happy especially if rules can't be budged. I wish you all the best of luck. I've had you for almost 20 years, so I don't think we are that bad and have worked hard to satisfy you."
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Katt

August 11, 2024

5  out of  5
rating by Katt
"Very friendly. I explained my situation because I got screwed from E. He listened to me and heard me. He got me the best deal he could."
We responded:
"Katt, thank you for the review. We have we always exceed your expectations."
Profile photo of Sandra “Sandy Pond” Zirges

Sandra “Sandy Pond” Zirges

May 19, 2024

5  out of  5
rating by Sandra “Sandy Pond” Zirges
"Get our insurance here"
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Karim Samji

May 10, 2024

5  out of  5
rating by Karim Samji
"It sometimes takes a lot to satisfy a grumpy old buzzard like me. But, Bobby's staff, with exceptional technical expertise and diligence, succeeded. Their service is outstanding. Thank you!"
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Eric Reanier

April 29, 2024

5  out of  5
rating by Eric Reanier
"Amazing people when I totalled my pickup they helped me through everything"
We responded:
"Eric, Thank you a ton. We sure appreciate you and your family."
Profile photo of Nate Cameron

Nate Cameron

March 15, 2024

5  out of  5
rating by Nate Cameron
"Bobby is such a sweetheart. He answered all our questions, worked patiently through the numerous quotes we requested. I can't express how grateful I am for him and his team."
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Edilsa Camacho

November 30, 2023

5  out of  5
rating by Edilsa Camacho
"Best insurance"
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Alexa Gillespie

November 16, 2023

1  out of  5
rating by Alexa Gillespie
"Very disappointed. I called multiple times and asked multiple questions about switching vehicles and not once was I told there was even a possibility of extra fees from switching. Now I’m saddled with a bill that’s $100 more than I was told."
We responded:
"Alexa, I'm sorry you are frustrated. There isn't a fee for swapping out a vehicle. When you have a monthly bill and we have billed out for the current vehicle, it was too late to bill out for the new vehicle. The next month there is the back premium we have to collect on that since it wasn't collected when the swap happens. It was only premium due not fees for swapping. I will make sure I train my team to clarify that with clients. Normally do a great job, but sorry that wasn't explained."
Profile photo of Jerry Eddie

Jerry Eddie

October 3, 2023

5  out of  5
rating by Jerry Eddie
"Morgan was very personable, friendly and knowledgeable when enrolling me in my auto and homeowners insurance. Bobby spent all of the time needed in answering my questions regarding a recent claim. I’m very glad I made the change to Bobby Romanders State Farm office."
We responded:
"Jerry, We are looking forward to working with you for many years. We love having amazing clients to work with and appreciate your trust in us."
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Jojo Storm

September 14, 2023

4  out of  5
rating by Jojo Storm
"It is insurance. The people there are pretty quick at getting things done"
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Jessica Bradshaw

August 19, 2022

5  out of  5
rating by Jessica Bradshaw
"Best insurance agent and staff in the entire valley! Very friendly and easy to work with and I always get prompt answers to questions. You won’t regret going to Bobby’s office."
We responded:
"Jessica, Thank you a ton for the kind words. You and Jeremy have been here for over 12 years and we can't thank you enough. We are blessed to have such amazing clients, and I am blessed to have a great team and we really appreciate you all. Bobby"
Profile photo of Janice Hong

Janice Hong

June 27, 2022

5  out of  5
rating by Janice Hong
"The team at Bobby Romander's office is extremely nice and always willing to spend quality time with their clients and offer sound advice and solutions. Taite Martin has been instrumental in assisting us with our policies the past few years. He is always kind, funny, compassionate and helpful! He is very capable and definitely willing and able to go the extra mile to resolve any issues. Jenn Beck is also exceptionally knowledgeable, caring and friendly. She is in very high demand by clients who know her."
We responded:
"Thank you Janice. You have been with State Farm for years and we sure appreciate amazing clients like yourself. Bobby"
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Netty Kennel

May 9, 2022

5  out of  5
rating by Netty Kennel
"It’s so much fun to go and do this facility they always have smiles on their face and something fun to talk about. They treat you like a good friend not like a customer"
We responded:
"Netty, Thank you so much for the review. I am so blessed to have an amazing group of people working here, but clients like yourselves make it so easy to love our jobs. Thanks again. Bobby"
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Michael Curnutt

April 28, 2022

5  out of  5
rating by Michael Curnutt
"Great people, always happy to help!"
We responded:
"Thank you Michael. It was great to visit with you and hope all is going better. Please let us know if you need anything."
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Sonya Park

April 15, 2022

5  out of  5
rating by Sonya Park
"Great place for all your insurance needs. Fantastic, friendly and knowledgeable people in the office that care about you and awnsers all your questions honestly."
We responded:
"Sonya, You have been here for many years and we appreciate your loyalty and friendship. My team loves working with your family and you make it really easy to do our job. Thanks again."
Profile photo of Lynn Rockhold

Lynn Rockhold

September 28, 2021

5  out of  5
rating by Lynn Rockhold
"Terrific, knowledgeable agency staff, willing to go the extra mile for the insured."
We responded:
"Thank you Lynn. It is so great having amazing clients like yourself. You always have great questions for us that make us research and get better at what we do. Thanks again for all your trust. Bobby"
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Layla Heather

September 18, 2021

5  out of  5
rating by Layla Heather
"Great agency to go through. The staff is great!"
We responded:
"Thank you Layla. I am spoiled by my team, but it makes it easy for my team to do amazing when we have such awesome clients. Thanks again."
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Jim campbell

July 29, 2021

5  out of  5
rating by Jim campbell
"Been with statefarm for over two decades !"
We responded:
"Jim, Thank you for the review and your trust in us. We will do all we can to never let that trust down. We really do appreciate your loyalty all these years."
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Trent Clegg

June 3, 2021

5  out of  5
rating by Trent Clegg
"Always excellent, personable service! I never worry whether I'll be well taken care of. While I might find a cheaper rate through another insurer, knowing I'm in the best hands is well worth any difference! I'll stick with Bobby Romander and State Farm!"
We responded:
"Thank you Trent for the review. Finally figured out how to reply on these sorry for the late reply. You and your family are amazing clients and makes it so much easier to do our job. We appreciate your business and friendships."
Profile photo of Jane Bahr

Jane Bahr

May 29, 2021

5  out of  5
rating by Jane Bahr
"Bobby is always there to give us advice as we've needed it. He is always pleasant to be around. His staff members are very professional."
We responded:
"Jane, Sorry for the late reply. Trying to figure out technology can be difficult and replying late. Having amazing clients like you and Dean makes our job so much easier. Appreciate you."
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Palmer Mike

March 30, 2021

5  out of  5
rating by Palmer Mike
"Bobby and his office staff are very professional, friendly, and helpful. I couldn't ask for a better agent."
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Barbara Lancaster

January 12, 2021

5  out of  5
rating by Barbara Lancaster
"Excellent car insurance. Friendly people and excellent customer service"
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Franklin Canham

October 29, 2020

5  out of  5
rating by Franklin Canham
"Nice people"